"The actions plan is likely to be more important than the actual rating as this demonstrates progress and development"

"Matrix has started to shape our service design"

"The Maturity Matrix has provided a framework to hold conversations I was previously unable to have."

"Matrix has started conversations which we needed to have."

"Eyes have been opened, able to see things from a different perspective and spot things we wouldn't have before."

"Deep diving into one principle at a time has been useful"

"Matrix will have personal and service impact"